1. What types of information do we collect?
2. What kinds of security measures do we take to safeguard your information?
To protect your personally identifiable information and/or your company information, this Site uses Digital IDs from VeriSign, a leader in internet transaction security and SSL or “Secure Socket Layers”, an industry standard protocol, for completing online transactions. Once you submit personally identifiable information and/or company information when completing an online transaction using this Site, that information is encrypted and secured to protect against unauthorized use or disclosure to other parties. Any credit card we maintain is stored in an encrypted and secured manner.
This Site is also part of the Shubert Ticketing eCommerce infrastructure, which is owned by The Shubert Organization, Inc. As such, it is maintained with a comprehensive set of technical and procedural security controls, consistent with those required by the Payment Card Industry Data Security Standard (“PCI-DSS”), intended to protect the confidentiality, integrity, and availability of the associated information and systems. To learn more about PCI-DSS, please visit https://www.pcisecuritystandards.org.
3. How do we use your information?
4. Whom may we share your information with and can you opt out of having your information shared?
(a) Event Providers, Marketing Messages, and Other Merchants
We provide ticketing services on behalf of others, including the owners and operators of the venues where the events for which you purchase tickets are being presented and the presenters of the events (collectively, “Event Providers”). We may share your personally identifiable information and/or company information with Event Providers to allow the Event Providers to contact you using your e-mail address and the other personally identifiable information and/or company information you provide to us.
We also may use your e-mail and/or mailing address to notify you of special events, discounts, and similar items that may be of interest to you, and/or to send you newsletters related to our shows or to shows to which you have purchased tickets or browsed on the Site. We may send such marketing messages directly or through an engagement with a third party for such purposes with which we may share your e-mail and/or mailing address.
If you do not want us to share any of your personally identifiable information with Event Providers; third parties which we engage to notify you of special events, send you newsletters, or the like; or other merchants, you can inform us of that wish by “opting-out”. When you place your initial purchase order with us, you will be presented with “check-boxes” indicating whether you want us to share your information as described in this subsection. If you do not want us to share your information, please make sure to “uncheck” the appropriate box. If you create or have created an account with us, your decision will be remembered by the Site. If you do not create an account with us, you will need to uncheck the appropriate box each time you place an order with us. Alternatively, if you are receiving any e-mail from us or third parties as described in this subsection, each such e-mail will contain an “unsubscribe” link. Clicking this unsubscribe link will allow you to opt out of receiving further communications from us or such third parties. If you are receiving physical mail from us, please e-mail us here to request that we remove you from any relevant mailing list. Finally, even if you do opt out from our sharing your personally identifiable information as described in this subsection, we will still share that information for the minimal purpose of processing your transactions on this Site and delivering the goods and services you have requested. For example, for your own protection we will still share your mailing address with our credit card processing company to prevent unauthorized use of your credit card.
(b) Business Partners
From time to time we may enter into agreements with other companies (collectively, our “business partners”) to facilitate our transactions with you, or to offer you additional products or services, including but not limited to co-branded products and services. We may share your personally identifiable information and/or company information with our business partners as part of our agreements with them and to facilitate your transactions on this Site. For example, if you select for your tickets to be delivered via FedEx, we will share your personal information and/or company information with FedEx for delivery and transaction purposes only. We may also share your personally identifiable information and/or company information with our business partners to enhance your use of the Site. For example, if you choose to use some of the integrated social media features on the Site, we will share your personal information and/or company information with the providers of such social media features to the extent needed to enable the selected form of social media communication.
(c) Legal and Administrative Disclosures
Any personally identifiable information and/or company information you submit to us is subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders.
(d) Other Transfers and Policies
In addition to the policies described above, we otherwise reserve the right to disclose or share your personally identifiable information and/or company information when we, in good faith, determine that such disclosure will help us comply with the law, protect the security or safety of our property, including but not limited to the Site, or the property of a third party, or is otherwise legally permissible and will help us in the administration of the Site. In addition, your personal information and/or company information may be shared with a third party in the event of a transfer of our ownership or assets.
This Site also collects non-personal information and other data using cookies and similar technology placed onto your computer’s hard drive. Cookies perform a myriad of functions for web users and web sites, including that they allow us to recognize repeat users and to track users’ behavior on the Site. We may combine the information we collect from cookies with your personally identifiable information and/or company information to improve our services and to customize the information we present to you on the Site to suit your preferences. We may share this information with Event Providers and other third parties (as noted above) so that we (and they) can communicate with you in a more personalized and directed manner.
We may also allow third parties to monitor activity on this Site using their own cookies, pixels, and similar technologies for the purpose of reporting website traffic, statistics, targeted advertisements, “click-throughs” and/or other activities. We and third parties monitoring activity on this Site may share the information gained through such monitoring activities.
You can control, via your computer and browser security setting, whether a cookie is placed on your hard drive. Once it is there the company which placed the cookie (not necessarily us) can control how it is used. You may set the preferences on your web browser to refuse or limit the placement of cookies on your hard drive. However, the refusal to accept any cookies will prevent you from using many of the features of the Site. You can also delete cookies placed on your hard drive using your browser options.
6. Third Party Marketing and Display Advertising
We also share aggregated and other non-personally-identifiable, non-company, and anonymous information with third parties for marketing purposes. For example, we share aggregated and other non-personal/non-company/anonymous information with Event Providers and marketers who are members of the Network Advertising Initiative (NAI) and engage in online behavioral advertising (OBA), also known as interest-based marketing. If you would like to opt out from receiving any OBA from NAI members click here.
Opting out using the NAI opt-out tool only applies to OBA by NAI member companies. The opt-out choices you select using the NAI opt-out tool are stored in opt-out cookies on your computer. Deleting cookies from your computer may also remove your opt-out preferences, so you may want to periodically visit the NAI opt-out page using the link above to review your preferences.
7. Social Media
8. How can you access, update, or correct your personal information?
We give you the ability to access, update, and/or correct the personally identifiable information and/or company information that we collect from you. If you created or otherwise have an account with us, you may update your personal information by clicking here. You may always update your personal or company information by contacting our customer service department.
9. How can you contact us?
If you need to contact us for any other reason, please click here or contact our customer service department.
10. Protection of Children
Personal information collected about children under age 13 is protected by the Children’s Online Privacy Protection Act of 1998. It is our policy not to knowingly solicit or collect any personal information on this Site from children under the age of 13. If you are younger than 13 years old, please do not submit or share with us any personal information on this Site. In addition, please tell your parents you are using the Site and have your parents e-mail us here so that we may delete any information we may have collected about you.
In addition, we may not collect or process information from a citizen of an EU member state under the age of 16 without such person’s parents’ consent. If you are a citizen of an EU member state under the age of 16, please do not submit or share with us any personal information on this Site. In addition, please tell your parents you are using the Site and have your parents e-mail us here so that we may delete any information we may have collected about you.
11. Your California Privacy Rights
California law permits our customers who are California residents to request certain information regarding the disclosure of information to third parties for their direct marketing purposes. If you are a California resident and would like to make a request regarding such information, please e-mail us here.
12. EU-U.S. Privacy Shield and U.S.-Swiss Safe Harbor
We comply with and are committed to the EU-U.S. Privacy Shield Framework and the U.S.-Swiss Safe Harbor Framework, each as set forth by the U.S. Department of Commerce, regarding the collection, use,and retention of personal information from European Union Member countries and Switzerland.
The Shubert Organization, Inc., has certified that this Site adheres to the Privacy Shield privacy principles of Notice;Choice; Accountability for Onward Transfer; Security; Data Integration and Purpose Limitation; Access; Recourse, and Enforcement and Liability; and to the Privacy Shield’s related supplemental principles. To learn more about the Privacy Shield Framework, and to view The Shubert Organization, Inc.’s certification, please click here.
The Shubert Organization, Inc., has also certified that this Site adheres to the Safe Harbor privacy principles of Notice; Choice; Onward Transfer; Security; Data Integrity; Access; and Enforcement. To learn more about the Safe Harbor Framework, and to view The Shubert Organization, Inc.’s certification, please click here.
As part of our participation in the Privacy Shield Framework and the Safe Harbor Framework, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Privacy Shield Framework and the Safe Harbor Framework. If you have any complaints regarding our compliance with the Privacy Shield Framework or the Safe Harbor Framework you should first contact us directly (as provided above). If contacting us does not satisfactorily resolve your privacy or data use concern, please contact our U.S.-based third party dispute resolution provider (free of charge) here. In certain cases, our use of your personally identifiable information may be subject to investigation and enforcement under the U.S. Federal Trade Commission, the U.S. Department of Transportation, or another U.S. statutory body, and/or you may be able to invoke binding arbitration to assert your rights.